Return and Refund Policy

1. TERMS OF RETURN
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- Returns are accepted within 2 days of delivery date only
- Return request must be raised within 48 hours of receiving the product
- Products returned after 2 days will NOT be accepted
- Each product can only be returned once

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2. STATE OF RETURN
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Products must be returned in the
following condition:

FOR TOYS:
✅ Unused and unplayed condition
✅ Original packaging intact
✅ All parts/accessories included
✅ No scratches or damage by customer
✅ Original box/packaging not damaged

FOR CLOTHES & SHOES:
✅ Unworn and unwashed condition
✅ Original tags attached
✅ Original packaging intact
✅ No stains, tears or alterations
✅ Hygiene seal intact (if applicable)

Products NOT eligible for return:
❌ Used or washed products
❌ Products without original packaging
❌ Products with missing parts/accessories
❌ Products damaged by customer
❌ Products without tags removed

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3. REASON FOR RETURN
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We accept returns ONLY for:

✅ Damaged product received
✅ Defective product received
✅ Wrong product delivered
✅ Wrong size delivered
✅ Missing parts or accessories
✅ Product not as described

We DO NOT accept returns for:
❌ Change of mind
❌ Product no longer needed
❌ Ordered by mistake (after shipping)
❌ Minor colour variation (due to screen display)

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4. PROCESS OF RETURN
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STEP 1 — Contact Us Within 48 Hours
Contact us via:
📱 WhatsApp: +91 9810644816
📧 Email: support@reysunkidscollection.com
🌐 Website: reysunkidscollection.com

STEP 2 — Share These Details:
- Your Order Number
- Your Full Name
- Reason for Return
- Photos/Video of damaged
 or wrong product

STEP 3 — Wait for Approval
- Our team will review your request within 48 hours
- You will receive return approval via WhatsApp/Email

STEP 4 — Pack & Ship Product
- Pack product securely in original packaging
- Ship to our address: Reysun Kids Collection Delhi, India
- Share tracking number with us after shipping

STEP 5 — Return Confirmation
- We will confirm receipt of returned product
- Refund process begins after quality check

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5. PROCESS OF REFUND
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REFUND TERMS:
- Refund will be processed within 5-7 business days after we receive returned product
- Refund will be issued to ORIGINAL payment method only

REFUND METHODS:
💳 Credit/Debit Card → 5-7 days
🏦 Net Banking → 3-5 days
📱 UPI → 2-3 days
💰 COD Orders → Bank transfer within 5-7 days

REFUND AMOUNT:
✅ Full product price refunded
✅ Shipping charges refunded (only if our mistake)
❌ Return shipping charges NOT covered by us (unless damaged/wrong product)

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6. EXCHANGE POLICY
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- Exchange available for wrong size or wrong product
- Exchange subject to stock availability
- Exchange must be requested within 2 days of delivery
- Exchange shipping charges covered by us for our mistakes only

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7. NON-RETURNABLE ITEMS
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Following items CANNOT be returned:
❌ Sale/discounted items
❌ Customised/personalised products
❌ Items marked "Non-Returnable" on website

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8. CONTACT US
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For any return/refund queries:

📱 WhatsApp: +91 9810644816
📧 Email: support@reysunkidscollection.com
🌐 Website: reysunkidscollection.com
⏰ Support Hours: Mon-Sat | 10 AM - 6 PM IST